Terms and Conditions


Brantex (Pty) Ltd

Brantex (Pty) Ltd is an authorised distributor of the following licencees of Caterpillar Inc .: SRI Apparel Limited and Inspecs Ltd 

Intellectual  Property

This website is owned and operated by www.catapparel.co.za. The design, images, and content of this website are owned by www.catapparel.co.za, and / or their partners, and are protected by intellectual property law. No part of this website may be used for any commercial purpose or on any other website without prior expressed permission. Copyright © www.catapparel.co.za. All rights reserved.

Acceptance of Terms And Conditions

The terms and conditions as detailed on this website define how Brantex trades with visitors to this site and by using this site you acknowledge you have read and agreed to these terms. By continuing to use this website it is implied that you accept the Terms and Conditions.

Amendments to Terms and Conditions

These Terms and Conditions can be amended from time to time and these amendments will be effective from the time of appearing on this website - users need to check for changes regularly, as continued use of this website means you have accepted the amendments and that you are bound by them.

Credit Card Security

Credit card transactions are processed through PayGate (Pty) Ltd using Secure Socket Layer encryption. Credit Card details are only exposed to PayGate (Pty) Ltd in order to process the payment transaction and these details remain on PayGate (Pty) Ltd who are a PCI-compliant company. In certain instances, they are temporarily made available to the online website, but will not be stored for future reference or use by Brantex (Pty) Ltd.

While every effort has been made to secure credit card payment processing Brantex (Pty) Ltd we cannot held accountable for the security of the devices used by the user to process the payment transaction.

Arbitration

Any disputes arising from agreements made on this website that require legal arbitration the user of this site consents that such arbitration shall take place in Cape Town and such legal action shall be governed by the laws of the Republic of South Africa , irrespective of whether the user accessed the website from within or from outside South Africa.

Transaction Currency and Delivery Address

Currently deliveries can only be made to addresses within South Africa and payments for purchases can only be made in South African Rands (ZAR). This may change and we will keep you updated.

Feedback

It is our intention to keep all our users and customers satisfied. If you have any feedback whatsoever that you would like to share with us - be it good or bad - please let us know by submitting the feedback via the "Feedback" tab on this site and sharing your experience with us. This way we can ensure that we are keeping you happy! 

Online registration

All users who make a purchase are required to Register Online on the website. This registration process requires users to enter their personal details onto the site, and on completion of doing so the website you will be able to log in using your email address and the password you selected during the registration process. You are advised to keep your password secure. Every time you access the website after registration it will ask you for your email address and password. You can amend your personal details on the website under "My Account". Please note that Brantex (Pty) Ltd cannot be held liable for damages or losses suffered as a result of misuse of your password.

Payment

Payments for product purchased on the CAT online shop can currently be made with any MasterCard or Visa credit card or alternatively by EFT. At this stage we are unfortunately not in a position to offer the options of paying by debit card or COD , however these could be offered as options sometime in the future.

Please note that with Credit Card payments the payment is reflected on our system immediately and the goods you ordered are packed for dispatch to you with immediate effect. However, if you have paid by means of an EFT the payment will only be confirmed by our PayGate system 2 to 3 days after the transfer has taken place and your order will only be packed and dispatched at that stage.

You are assured of total security of your credit card details and for further information regarding this you can refer to our Privacy Policy.

SID Instant EFT

SID Instant EFT (Electronic Fund Transfer) has been one of South Africa’s most trusted online payment methods since 2007. SID allows you to pay Cat Apparel directly from your bank account via your existing internet banking facility.


Don't panic if you've never used SID before. It's easy! You don’t require any banking or payment information from Cat Apparel prior to completing your payment as SID automatically populates the payment details for you. There’s no shopper registration required and you can complete your payment in 5 easy steps!


1. Select the SID payment method at checkout.
2. Select your bank.
3. Next, please enter your login details for your internet banking account. Rest assured, you are logging directly into your internet banking account and your bank security will remain in place.
4. Select the bank account you wish to pay from (If you have more than one account linked to your internet banking profile).
5. Complete the payment by entering a One-time PIN received from your bank, or responding to a push message received from your bank (You will be directed back to the Cat Apparel website once payment has been completed).

Cat Apparel will receive instant payment confirmation, so you don’t have to fax or email your proof of payment, and your order can be filled immediately. SID’s smooth, automated payment process makes online payment quick, convenient and secure! For more information, visit www.sidpayment.com.

Online Vouchers

Online vouchers and voucher codes are valid on regular price merchandise ONLY, online vouchers and promotional vouchers are excluded from discounts, special offers or regular promotions.

How to use Coupon Code

In step one of the checkout procedure you will notice a Discount Coupon Code text box underneath your order summery. Kindly type the provided coupon code in this box and click on the Add Code button on its right. Your order subtotal should now be reduced by the value of your voucher. If you should have any problems or queries, feel free to contact us at any time.

Delivery Policy

Cost of Delivery

Cost of delivery is added to your total purchase and you will be charged a flat rate of R75 for the delivery of your order. Note, we only deliver to addresses in South Africa.

Delivery Times

We can accept orders for delivery in almost all parts of South Africa , however we are at this stage not able to accept orders for delivery outside the borders of South Africa.

Delivery of your purchases will be done by a reputable courier company who will deliver your order to you at an address or location of your choice. We can deliver to you at your work address or at your home address, or to any other address convenient to you.

Generally, deliveries take 3 to 5 working days from date of confirmation of payment meaning that ;

  • Goods paid for by credit card will be dispatched either the same day the order was placed and paid for, or latest the day after
  • Goods paid for by EFT will be dispatched as soon as confirmation of payment is received which is generally 1 to 3 days after you have processed the EFT

Please note that while we strive to deliver orders within the 3 to 5 working days, delivery can be delayed from time to time by causes outside of our control. Deliveries to outlying areas are also subject to more variables than those to central areas, and this can also impact negatively on delivery time.

Note that all deliveries are scheduled for standard business hours which are 9am to 6pm. It is unfortunately not possible for us to commit to delivery at a specific time during the course of the day.

Delivery Address

To ensure prompt and efficient delivery please ensure that when Checking Out you provide the full and detailed address to which your order must be delivered, together with a contact person's name at that address to whom the parcel must be handed, as well as their mobile number. Delivery can only be made to a physical address where there is someone available to accept the delivery. PLEASE NOTE: the parcel cannot be delivered to a P.O.Box number or to an address where there is no one available to receive the parcel.

Confirmation of dispatch

On dispatch of your order you will be sent an email confirming that your order has been dispatched together with a link to a website that allows you to track the delivery status of your order.

On the day of planned delivery to you by the courier company you will be sent an SMS advising you that the delivery is planned for that day.

Delivery not received within 10 working days of order placement

Should you not have received your order within 10 working days of dispatch, please send us a message via the "Feedback" tab on this website and advise us of the details of the order that has not been delivered and we will prioritise the follow up on this order with our courier company and advise you of its delivery status.

Returns Policy

Should you wish to return the goods you purchased within 21 days of receipt thereof, we will gladly accept them back and pass a credit for the value of the goods returned.

It is important to note that you will only be refunded the value of the goods purchased. You will not be refunded the delivery costs incurred to deliver the goods to you or the delivery costs incurred to return the goods to us. The courier to return the goods to us will be R75. You are however welcome to return the goods to us with the Post Office at your own cost should you wish to do so.

In order to arrange the return please click on the "Returns Policy" tab on the website and then select the "Request a Return" (on the right). Complete all the required details on this form, and your request to return goods will be processed.

Once your request to return goods has been processed we will arrange with our couriers to pick up the parcel from you (if applicable).

Once we have received the return (and assuming the return is in a suitable condition - see below for details), we will process a Credit Note, and in the event that the original payment was made by credit card, that credit card will be refunded the purchase value of the goods returned. In the event that payment was made by EFT we will issue you with a voucher to the value of the returned goods and this voucher can be used for purchases at some time in the future.

Need to return a purchase?

Please note that only goods returned in their original condition and packaging will be accepted back for credit. Should goods be returned to us outside of the procedure detailed above, we cannot be held liable for tracking their return and the ultimate refund associated with the return.

Competitions

By entering a competition and/or accepting any prize, you agree to be bound by these terms and conditions.

The promoter of the competitions is Brantex (Pty) Ltd/Cat apparel with company registration number 2001/013426/07 and VAT registration number 4610196083 and with business address of Cnr. Drukkery & Malherbe Rd. Goodwood, Cape Town, 7460

All competitions are open to any live, natural person who is 18 years or older and resident in South Africa.

You are not eligible to participate in the competitions if:

i) you are a director, member, partner, employee, agent or consultant of Brantex (Pty) Ltd/Cat apparel, its affiliates or any other person who supplies goods or services in connection with any competition.

ii) you are a spouse, life partner, parent, child or sibling (whether natural or adopted), business partner or associate of the persons specified in 4.1 above.

iii) a member of your household won a prize in a competition conducted by Brantex (Pty) Ltd./Cat apparel in the past three months.

iv) unless otherwise stipulated, you are below the age of 18 years at the time of entering a competition.

 v) online vouchers and voucher codes are valid on regular price merchandise ONLY, online vouchers and promotional vouchers are excluded from discounts, special offers or regular promotions.

 

Brantex (Pty) Ltd/Cat apparel reserves the right to cancel, suspend or amend the rules, terms and conditions of a competition at any time without prior notice.

In the event where a competition or promotion is cancelled or suspended, all participants or entrants agree to waive any rights that they may have in terms of the competition and acknowledge that they have no recourse against Brantex (Pty) Ltd/Cat apparel , their employees, agents, partners, suppliers, sponsors or promoters.

Prize winners will be notified via email or telephone call within 5 days after the end of a competition and information could be published on the Cat apparel website and social media platforms.

Depending on the nature of the competition and the prize, Brantex (Pty) Ltd/Cat apparel may be responsible for delivery of the prizes to the winners.  Whilst Brantex (Pty) Ltd/Cat apparel will make every effort to deliver the prizes to the winners as soon as possible after the announcement of winners, Brantex (Pty) Ltd/Cat apparel will endeavor to deliver the prize to the winner within four weeks of such announcement.

If the prize is not claimed within 30 days of the prize-winner being announced, the winner forfeits the prize and Brantex (Pty) Ltd/Cat apparel reserves the right to redistribute or dispose of the prize at its discretion.

The prizes are not transferable and may not be exchanged or redeemed for cash or any other item.

The agreement or transaction entered into, or payment made by or under it, would not give rise to any legal relationship, rights, duties or consequences whatsoever, nor will be legally enforceable, nor the subject of litigation, but all such arrangements, agreements and transactions would be binding in honor only.

The outcome of a competition is subject to the decision of the judge, presenter or organizer of the competition, whose decision is final, and no negotiations and/or correspondence will be entered into after the fact.

By participating in a competition, you agree to release and hold Brantex (Pty) Ltd/Cat apparel harmless from any and all losses, harm, damages, rights, claims and actions of any kind in connection with the promotion or special offer or resulting from the participation in such promotion, including, without limitation, personal injuries, death and property damage, and claims based on publicity rights, defamation or invasion of privacy.

Brantex (Pty) Ltd/Cat apparel and its sub-contractors are not responsible for lost, delayed, misdirected, unintelligible or incomplete electronic mail, telephone, post, electronic hardware and software programs, network, internet and computer malfunctions, delays, failures and difficulties, errors in transmission or any condition caused by events beyond the control of Brantex (Pty) Ltd/Cat apparel, which may cause a competition to be disrupted or corrupted.

The participants or entrants entering or taking part in a competition authorize Brantex (Pty) Ltd/Cat apparel to publish or distribute any or all the details of the participant or entrant and or to take pictures of the participant or use the participant’s details or photographs in any advertising or promotional material without any liability on the part of Brantex (Pty) Ltd/Cat apparel and or remuneration due to the participant or entrant.

Brantex (Pty) Ltd/Cat apparel will not be held liable for any injury, loss or damage of any kind resulting in whole or in part, directly or indirectly, from the publication of your name, details and/or image and your participation in Brantex (Pty) Ltd/Cat apparel’s marketing activities.

By participating in a competition, you authorize Brantex (Pty) Ltd/Cat apparel to use your personal information to communicate with you from time to time.  You may indicate if you do not wish to receive such communications from Brantex (Pty) Ltd/Cat apparel.

Brantex (Pty) Ltd/Cat apparel will not be held responsible for any mistakes or discrepancies contained in any competition.

By participating in any competition hosted partly or in whole by Brantex (Pty) Ltd/Cat apparel, participants further agree to be added to our email list and recieve marketing communications .

By participating in any competition hosted partly or in whole by Brantex (Pty) Ltd/Cat apparel, participants further agree to be bound by the Cat apparel web-site Terms and Conditions.